Returns & Exchanges

At LightBurn Software, we strive for total customer satisfaction with our digital products and hardware. If you are not completely satisfied with your purchase, you may initiate a return or license adjustment within 30 days of purchase.

Return Process

• 1.
  Verify Eligibility

  Ensure your hardware is in its original packaging or that your software license key has not been permanently activated on more than the allotted number of machines.

• 2.
  Submit a Request

  Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) for hardware or a deactivation confirmation for software.

• 3.
  Ship the Product

  For physical goods, securely package the item and ship it to our designated warehouse using the provided RMA documentation and a tracked shipping method.

• 4.
  Receive Refund

  Once we verify the returned hardware or confirm the software license deactivation, a refund will be issued to your original payment method within 5-7 business days.